TERMS & CONDITIONS

§1 GENERAL TERMS.

1. PrintNet Consumer Services (called further: the PrintNet) belongs to D&D Ltd. located on Moniuszki Street 6 in Gliwice, Poland.
2. This statute constitutes terms and conditions for the cooperation between D&D Ltd. and the Customer whose business office is located in the member country of the European Union other than Poland and who is placing orders by the PrintNet.
3. Orders can be placed in the PrintNet solely by the Customers who:
   a) have internet access, are registered on our website and obtained their individual login and password,
   b) have read and agreed to accept these terms and conditions.
4. The customer represents that they have all rights to use, disseminate and publish the sent data, in particular with regard to text and photographic material. The Customer is liable for ensuring that the supplied data does not infringe proprietary rights of third parties and that the contents of printed matter do not violate the applicable law.
5. Any potential disagreements between D&D Ltd. and the Customer will be settled on the basis of these terms and conditions.
6. D&D Ltd. is committed to maintaining the confidentiality of our customers. We do not share, sell, or otherwise disclose information about our clients to any other party except as required to process and ship purchases. They are used only to provide our customers with the information about significant changes in our offer and promotional offers. Accepting these terms and conditions is unequivocal with the agreement to receive above mentioned electronic communications.

§2. ORDERS

1. Order placed in the PrintNet can consist of one or more items chosen from the PrintNet offer.
2. Files essential for your order have to be prepared in accordance with our file requirements and guidelines („Artwork Help” concerning chosen product) that can be found on our website.
3. Orders with damaged or virus files or files in non-accepted formats that we cannot open or import will be deleted. The Customer will be informed immediately by e-mail about such a situation, at the latest, at the maximum turnaround time.

§3. PRICE AND PAYMENT

1. Please note that no work will proceed on any print job in your order until full payment is received by D&D Ltd. All purchase requests must be submitted with an approved payment metod: either by credit card or the bank transfer sent in advance on D&D Ltd. account.
2. All prices shown in the PrintNet are netto prices. To these prices please add appropriate VAT rate:
   a) 0% VAT rate is applicable only for Customers who possess valid European VAT number and when product delivery is provided by the company chosen by the D&D Ltd.,
   b) otherwise 22% VAT is added. In such case no invoice is issued, only the tax receipt.
3. Prices published at the D&D Ltd. website are subject to change without notice.

§4. TURNAROUND TIMES & SHIPPING

1. The turnaround time set in quote calculators and in price lists is specified in working days - Mondays to Fridays, excluding public holidays.
2. Orders consisting of more than one job have a turnaround time as set for the job with the longest turnaround time.
3. Maximum turnaround time is calculated automatically while filling out the quote calculator/order form.
4. Printing turnaround time begins once an order has been placed and print-ready files have been uploaded to the Customer’s account, attached to the printing job, and approved for printing. Please note that if we are unable to print files because they do not conform to our file requirements, job status will return to "Need Artwork" and printing turnaround time will be reset. For printing jobs that do not have complete digital source files provided, printing turnaround begins when we have your print-ready file(s) for the print job, not from when the order is first submitted.
5. The order is only worked on after receipt of full payment on the D&D Ltd. account.
6. D&D Ltd. will not be liable or responsible for any failure to perform, or delay in performance of, any of its obligations under the Contract that is caused by events outside its reasonable control, e.g. machine breakdown. In such a situation the Customer is informed about occuring problems, at the latest, at the maximum turnaround time.
7. Maximum target arrival dates are calculated by adding the printing turnaround time to the shipping transit time.
8. Our Products are delivered by the company chosen by the D&D Ltd. within the period of:
   a) 2 days to Austria, Czech Republic, Germany, Hungary, Lithuania, Luxembourg, Slovakia;
   b) 3 days to Belgium, Denmark (except Faroe Islands and Greenland), France (mainland), Greece (Athens, Pireus), Netherlands, Lichtenstein, Romania, Italy;
   c) 3 - 4 days to Bulgary, Latvia, United Kingdom;
   d) 4 days to Estonia, Ireland, Malta, Portugal (mainland), San Marino, Slovenia, Spain (mainland);
   e) 4 - 5 days to Cyprus, France (Corsica), Greece (rest of the country), Sweden;
   f) 5 - 7 days to Finland, Portugal (Azores, Madeira Island), Spain (Balearic Islands, Canary Islands).
9. The Customer is informed about the dispatch by e-mail on the day when Products are shipped.
10. In case of placing two or more orders in the same time by the same Customer and with the same delivery address, D&D Ltd. can make a decision to pack all the jobs into one package to reduce the transport costs.

§5. OUR LIABILITY

1. Order is worked only on the basis of the digital data the Customer provided us with.
2. D&D Ltd. neither checks nor modifies the delivered data and the Customer alone will bear the risk of any errors in the printed products owing to incorrect data supplied.
3. D&D Ltd. guarantees the product quality as described in „Product Specification” tab appropriate for the chosen item.
4. Please note that D&D Ltd. takes no responsibility for any deviations between the Customer’s expectations and printed artwork if the Customer did not requested a hardcopy poof. This hardcopy proof, with our stamp and date of printing, has to be then sent back to D&D Ltd. to be used as a template for the whole ordered print run. D&D Ltd. takes responsibility for the quality of delivered Product only if the print run is printed on the same machine, materials and with the same software as a hardcopy proof. Hardcopy proofs and ordered run printed on the basis of this proof are calculated only as whole printing sheets.

§6. OWNERSHIP, ARCHIVING, PROPRIETARY RIGHTS

1. Digital data used for production is not returned to the customer but deleted in two weeks after shipment.
2. Proprietary rights of the Customer are protected against the third parties only for digital data sent to the Customer’s individual FTP account (created during the registration process and available only after providing individual login and a password). FTP account on general use is not protected against the third parties.

§7. COMPLAINTS

1. Complaints regarding any product damages that occured during transport have to be reported at the time of receipt. The Customer is obliged to draw up the complaint form with the participation of the courier and to inform immediately D&D Ltd. (by e-mail: druk@dd.com.pl) about the problem. Otherwise such complaints will not be considered.
2. Complaints regarding the quality of services or delivered goods must be reported to us within 2 weeks of receipt. They have to be sent either in writing or as a filled complaint form available on our website (Complaint Form). Within 7 days from the moment of lodging a complaint whole run has to be delivered to D&D Ltd. by GLS. Otherwise complaint will be resolved negatively. In case of positive complaint resolution D&D Ltd. covers all the transport costs.
3. Complaints regarding the printing quality will be resolved negatively unless 100% of ordered print run is sent back.
4. The complaint will be resolved within 7 days from the time of receipt of complained goods by D&D Ltd. The Customer will be informed by e-mail about the complaint resolution.
5. In case of positive resolution of complaint D&D Ltd. would either rerun the Customer's job at no charge or reimburse the costs.
6. Slight deviations in colour will not be regarded as defects.
7. Complaints made solely because the Customer have failed to heed the information on requirements for the print data cannot be raised. This shall apply in particular to printed matter that is based on RGB colours, and in which the resolution is too low or in which fonts that are not embedded are used.

§8. WRITTEN COMMUNICATIONS

1. Applicable laws require that some of the information or communications sent by D&D Ltd. should be in writing. When using its website, the Customer accepts that communication with D&D Ltd. will be mainly electronic – that is, by e-mail. For contractual purposes, the Customer agrees to this electronic means of communication and acknowledges that all contracts, notices, information and other communications provided by D&D Ltd. electronically comply with any legal requirement that such communications be in writing. This condition does not affect the Customer’s statutory rights.

§9. OUR RIGHT TO VARY THESE TERMS AND CONDITIONS

1. D&D Ltd. has the right to revise and amend these terms and conditions from time to time without notice.

§10. LAW AND JURISDICTION

1. Contracts for the purchase of Products through our site will be governed by Polish law. Any dispute arising from, or related to, such Contracts will be subject to the non-exclusive jurisdiction of the Polish courts.